Privacy Policy

Last updated: 21 June 2026

1. Introduction

Helpora operates an online service marketplace that connects customers with service providers. This Privacy Policy explains how we collect, use, store, and protect personal information.

2. Information We Collect

We may collect names, email addresses, phone numbers, locations, profile details, service information, uploaded verification documents, booking details, contact form messages, and technical usage data.

3. How We Use Information

We use information to create accounts, verify providers, display service listings, connect customers with providers, respond to inquiries, improve our services, prevent fraud, and comply with legal obligations.

4. Provider Verification

Service providers may be asked to provide identity, business, or supporting documents. Helpora may manually review submitted information and provider activity to protect customers and the platform.

5. Payments

Helpora may collect platform-related payments such as subscription, listing, or access fees. Unless clearly stated otherwise, Helpora does not hold customer funds for providers, operate wallets, or provide escrow services.

6. Data Sharing

We may share limited information with customers, providers, payment processors, hosting providers, email providers, and verification support services where needed to operate the platform. We do not sell personal information.

7. Contact

For privacy questions, contact Helpora through the official contact form or support email listed on the platform.